Incident Management
The Incident Management module is about ticket resolutions and efficiency management.
Downsize the complexity in the organisation by accurate tracking of incidents and prevent rapid mutations and escalations with Aurex™ Incident Management module. The solution with a user-friendly and intuitive interface helps in speedy resolution for incidents that are on the radar. Also, the Module is customisable.
The Module enables you to do:
Organisation-wide coverage for logging and reporting incidents
Interaction with a friendly interface for business users and audit team to capture incidents
Industry Challenge
- Multiple apps with varied interfaces are used for logging various types of incidents by numerous departments
- Complicated interfaces adding to the loss of time in reporting incidents of complex nature
Aurex™ Solution
- Aurex™ provides organisation-wide coverage for logging and reporting incidents.
- User-friendly, intuitive interface.
Benefits
- Reduced complexity and information availability on a single platform which is highly customisable as well.
- Speedy resolution for incidents reported.
Workflow
Incident reporting
Incident moves to the internal auditors
Report created as part of resolution
Incident closed
Selection of the incident like accident or similar
Incident is assigned to an individual for resolution
Resolution is validated and action taken if required
Incident reporting
Selection of the incident like accident or similar
Incident moves to the internal auditors
Incident is assigned to an individual for resolution
Report created as part of resolution
Resolution is validated and action taken if required
Resolution is validated and action taken if required